Service and Warranty

Service

Maxicom-IT guarantees quality, because every device has been checked on more than 50 different points. Thanks to this inspection, every device has the lifespan and quality of a new product.

In the unlikely event that your purchase is defective, you can request a repair. If the defect falls within the warranty, the repair is free of charge. If you wrongly report a device for repair, outside the warranty, the research costs will be charged to you. Devices with water damage, fall damage and any other form of self-inflicted damage are not covered by the warranty.

Request service

Do you have any questions or do you want to know more? Please feel free to contact us. Our customer service is ready for you!

Warranty

Maxicom-IT stands for excellent quality. The legal guarantee applies to all products that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. We also offer an additional two-year warranty. We can give you this guarantee because our products meet more than 50 points being checked. As a result, we are sure that they meet the high quality requirements that Maxicom-IT requires of its products. In addition, the device receives a software update and the battery is checked and replaced if necessary. With Maxicom-IT you always have the certainty that your device is technically 100% in order. In the unlikely event that something turns out to be defective, you can assume that we will solve this for you immediately and you can claim the warranty. This warranty is only valid with Maxicom-IT. When you  having it repaired by another party will void the warranty.

Repair

In order to qualify for the warranty, we must physically examine the product. For this you must therefore send the device to us. If you live in the Netherlands or Belgium, we will pay the shipping costs. Shipping costs from countries other than the Netherlands and Belgium are for your own account. Repair or diagnosis by third parties in the country of residence is not a guarantee. A repair takes a maximum of 15 working days.

Our guarantee does not apply to:

• Damage caused by fall, pressure, impact, moisture* or use**. The employees of RefurbishedDirect determine whether this is the case.
• Damage caused by an external short circuit. Examples include lightning strikes or using the wrong adapter.
• A device that is full of dust. This can also cause defects.
• A device that has been accessed by a third party.

Problems upon receipt

Have you ordered a device from us, but are you having problems receiving it? We kindly ask you to report this to our customer service (chat) or via +31 (0) 79 762 0430. Then together we look for a quick solution to your problem.

* Explanation of water or moisture damage:
Water or moisture damage can have various causes. The most common is when the device comes into contact with water or another liquid. If you use your phone in a damp room, moisture damage can also occur. Think of telephone use in the bathroom or when it is foggy. In addition, sweat, clammy hands or large differences in temperature can also cause your phone to no longer function properly.

** Explanation of fall, pressure, impact or use damage:
This type of damage can occur in several ways. Common causes are frequent use or bumping/dropping the device. This may result in the product no longer functioning properly. Damage may also occur if strong pressure is applied to the device. Think of sitting on your device or wearing your device in pants (pockets) that are too tight. This may cause the device to warp. This can cause damage that is not visible from the outside, but as a result of which a number of functions no longer function (properly).

Do you have any questions or comments? Then feel free to contact us. Our customer service is ready for you!

Here you will find terms and conditions.